bingo5 Privacy Policy

Introduction

bingo5 ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all users of the bingo5 platform, accessible at bingo5.app and any associated mobile or web applications (collectively, "the Platform"). This Privacy Policy describes how bingo5 collects, uses, stores, shares, and protects your personal information when you register, access, or use the Platform.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines. By registering on bingo5 or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, which are incorporated herein by reference. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

Personal Data We Collect

bingo5 collects the following categories of personal data from players and platform users:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or facial image for identity matching purposes
• Source of funds documentation where required by AML regulations

2.3 Financial & Transaction Data

• Deposit and withdrawal history
• Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account name — we do not store full card numbers or full bank account numbers)
• Transaction amounts and timestamps
• Bonus and promotion redemption history

2.4 Gaming Activity Data

• Game session history, including games played, bets placed, and outcomes
• Responsible gaming settings and limit configurations
• Self-exclusion status and history

2.5 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and navigation patterns on the Platform
• Log files and error reports

2.6 Communications Data

• Records of communications with bingo5 customer support
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out status

How We Collect Your Data

bingo5 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or update your account settings.
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and use the Platform. See Section 8 for more details on cookies.
• From third-party service providers — including identity verification providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), and fraud detection services, who may share data with us as part of their service delivery.
• From regulatory authorities — including PAGCOR and the National Privacy Commission, where required by law or in connection with regulatory compliance obligations.

How We Use Your Personal Data

bingo5 uses your personal data for the following purposes:

• Account management — to create, maintain, and administer your bingo5 account, including processing your registration and verifying your identity.
• Age verification — to confirm that you meet the mandatory 21+ age requirement under Philippine gaming regulations.
• Service delivery — to provide access to bingo5 games, process deposits and withdrawals, and deliver promotions and bonuses you are eligible for.
• Customer support — to respond to your inquiries, resolve disputes, and provide technical assistance.
• Legal and regulatory compliance — to comply with our obligations under Philippine law, including AML regulations, PAGCOR licensing requirements, and the Data Privacy Act of 2012.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible gaming — to monitor gaming activity for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement — to analyze usage patterns, troubleshoot technical issues, and improve the features and performance of the bingo5 Platform.
• Marketing communications — to send you promotional offers, news, and updates about bingo5, where you have opted in to receive such communications. You may opt out at any time.

Legal Basis for Processing

bingo5 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing is necessary to perform our contract with you (i.e., to provide the bingo5 gaming service as described in our Terms & Conditions).
• Legal obligation — processing is required to comply with applicable laws and regulations, including AML obligations, PAGCOR requirements, and the Data Privacy Act of 2012.
• Legitimate interests — processing is necessary for bingo5's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent — for certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Disclosure

bingo5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the bingo5 Platform. These include identity verification providers, payment processors (including GCash, PayMaya, BPI, BDO, and Metrobank), cloud hosting providers, customer support platforms, and fraud detection services. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.

6.2 Regulatory & Law Enforcement Authorities

bingo5 may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government authorities where required by law, court order, or regulatory directive. Such disclosures will be made only to the extent required and in accordance with applicable legal procedures.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bingo5's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

6.4 With Your Consent

We may share your personal data with other third parties where you have given your explicit consent to such sharing.

Data Retention

bingo5 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements under Philippine law.
• Transaction and financial data is retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the communication.
• Technical and usage data (including log files) is retained for up to twelve (12) months, unless a longer retention period is required for security or legal purposes.
• Marketing preference data is retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of the applicable retention period, bingo5 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

Cookies & Tracking Technologies

bingo5 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the bingo5 website. We use the following categories of cookies:

• Strictly necessary cookies — essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies — remember your preferences, such as language settings and responsible gaming limits, to provide a more personalized experience.
• Analytics cookies — help us understand how players use the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized where possible.
• Marketing cookies — used to deliver relevant promotional content to you on the bingo5 Platform. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the bingo5 Platform. Your consent to non-essential cookies is requested when you first access the Platform and can be updated at any time through your account settings.

Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bingo5:

• Right to be informed — you have the right to know what personal data bingo5 holds about you and how it is being used. This Privacy Policy fulfills that obligation.
• Right of access — you may request a copy of the personal data bingo5 holds about you at any time.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object — you have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to data portability — you may request that bingo5 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint — if you believe bingo5 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact the bingo5 Data Protection Officer via the contact details provided in Section 13. We will respond to all verified requests within thirty (30) days of receipt.

Data Security

bingo5 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the bingo5 Platform.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Role-based access controls ensuring that only authorized bingo5 personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments, penetration testing, and vulnerability scanning of the bingo5 Platform.
• Incident response procedures to detect, contain, and report data breaches in accordance with the requirements of the National Privacy Commission.

While bingo5 takes all reasonable steps to protect your personal data, no system is completely immune to security risks. You are responsible for keeping your bingo5 login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

Children's Privacy

bingo5 is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced at registration through our identity verification process. If bingo5 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, the data will be deleted, and any deposited funds will be returned to the verified payment method on file.

If you are a parent or guardian and believe that a minor has registered on bingo5, please contact our support team immediately so that we can take appropriate action.

Changes to This Privacy Policy

bingo5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via the email address or mobile number on file, and we will update the "Last Updated" date at the top of this page.

Your continued use of the bingo5 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must stop using the Platform and close your account.

Contact & Data Protection Officer

bingo5 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us:

Data Protection Officer — bingo5
Email: [email protected]

For general support inquiries, you may also reach our customer support team at [email protected] or via live chat on the bingo5 Platform, available 24/7.

For concerns that have not been resolved to your satisfaction, you may contact the National Privacy Commission of the Philippines directly.